Repligen may collect information that you choose to provide through the Website, and may gather information automatically through your use of this Website, including, without limitation, IP addresses, site navigation, etc. (See the Section below on “Cookies”) and from other sources separate of the Website (for example, order forms, customer service, and/or the like) (“Personal Information”). When you visit certain areas of the Website, request or download, information, shop, submit a request for quotation (RFQ) or purchase products, register for events, participate in surveys, subscribe to company newsletters, submit a resume, or participate in programs administered through this Website, we may ask you to register or provide Personal Information and preferences. This may include, without limitation, your name, email address, mailing address, phone number, payment information during checkout for online purchases, and other information depending on the context of your visit to this Website.
Use of Personal Information
The Personal Information you provide may be used to fulfill your request, process your order, manage your account, provide products and/or services, provide customer service, marketing, communicate with you, or otherwise operate our business. For example, Repligen may use this information to alert you to company news, new products, company events, and other company and product information. Your Personal Information may also be used for profiling for the same purposes described above; you may object to profiling via automated-decision making by contacting via the contact information provided below. We may also store, use and analyze anonymous data provided by users or derived from Website usage for statistical purposes and other business purposes, for example, to monitor and improve Repligen’s business.
Unless otherwise specified, the legal basis for the handling of your personal data results from the fact that such handling is required to make available the functionalities of the Website requested by you.
Protection of Personal Information
When visitors to this Website provide Personal Information, we strive to follow generally accepted industry standards to protect the sensitive information submitted to us, both during transmission and once we receive it. Repligen stores information in a controlled, secure environment. However, no method of transmission over the Internet, or method of electronic storage, is fully secure, and we cannot guarantee your personal data will be secure from theft, loss, or unauthorized access or use. Repligen makes no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such data. Users are responsible for maintaining the secrecy of their own user account information, including passwords. If you believe that your user account information is no longer secure, please notify us immediately.
Your data will may also be processed in countries outside the European Union (“EU”) or the European Economic Area (“EEA”), which may have a lower data protection level than European countries. In such cases, we will ensure that a sufficient level of protection is provided for your data, for example, through specific agreements with our contractual partners or we will ask for your explicit consent to such processing.
Third Party Access
Repligen does not sell information to third parties, but reserves the right, at the sole discretion of Repligen, to share any and all information with select partners or related parties including but not limited to, distribution partners, consultants, resume management services, online payment services, promotional agencies, etc. We will only provide the information they reasonably need to deliver the service or product, and they are prohibited from using that information for any other purpose.
We reserve the right to disclose your personal data as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Repligen or others.
Cookies and other Tools
At Repligen, we have a zero-tolerance Spam policy. Our internal systems will filter out any communication that contains the same characteristics found commonly in Spam messages. In some instances, legitimate messages may be filtered out by our security systems. Please contact us at [email protected] if you believe a legitimate message was filtered out in error.
Additionally, we strive to deliver relevant, applicable messages and content to our opted-in users through frequent email communications. If you receive a message from us that you consider to be Spam, please contact us at [email protected] in order for us to investigate the occurrence.
If Repligen undergoes a business transition such as a merger, being acquired by another company, or selling a portion of its assets, users’ Personal Information will, in most instances, be part of the assets transferred. Users will be notified through a notice posted on this Website at the time of a change of ownership or control of their Personal Information.
Access and Data Privacy Rights
If you request access to your Personal Information collected on this Website, we will inform you of the existence, use and disclosure of such information as allowed by law, and provide you access to that information. You may withdraw your consent to the future use of your Personal Information at any time on request.
The following rights are generally available to you according to applicable data privacy laws, including the General Data Protection Regulation (“GDPR”):
If you believe we are using, disclosing, or otherwise processing your Personal Information in a way that is not in accordance with applicable laws, you can lodge a complaint with a data protection authority in your country.
We will handle any request to exercise your rights in accordance with applicable law. Please note that depending on the circumstances, some of the above rights may not be applicable.